Refund Policy

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Refund Policy for Tapnetic LLC

Effective Date: 1 January 2024

At Tapnetic LLC, we strive to ensure our customers are satisfied with our services. However, if you encounter a technical issue with our mobile apps, we are here to assist you with a refund. Please review our refund policy below.

1. Refund Eligibility

We offer refunds for purchases made through Paddle under the following condition:

  • If you experience a technical issue that we are unable to resolve.

2. Refund Request Process

To request a refund, please follow these steps:

  • Send an email to our support team at mail@tapnetic.ai with the following information:
    • Your name
    • Date of purchase
    • Description of the technical issue
    • Any relevant screenshots or error messages

3. Timeframe for Refunds

Once your refund request is received and approved, we will process the refund within 14 days. You will be notified via email once the refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

4. Exclusions

There are no specific exclusions to our refund policy. We aim to provide refunds in all cases where there is a genuine technical issue.

5. Subscription Model

Our refund policy does not include specific rules related to subscriptions. Refunds will be handled on a case-by-case basis as per the general refund eligibility criteria.